We are fortunate to have recieved a letter from Maj Gen J George, addressed to all veterans, advising us on the modalities of using ECHS. It contains some valuable information of use to us all.
He has also shared his personal mobile No 08527794678 and requested veterans to contact him directly in case of any problems.
We are grateful to General George for his interest and initiative. Here is wishing more power to his stethoscope
****MESSAGE FROM MD ECHS****
I have been reading a number of mails and have come across numerous
cases where ECHS beneficiaries are facing difficulties because they are not
aware of the procedures laid down for treatment in ECHS empanelled
hospitals. May I request you to pass this information on to as many of our
veterans to prevent inconvenience to them when they need treatment through
The guiding principles are as under:-
(a) In case of an ailment and a beneficiary requires any treatment, both
OPD or IPD, report to the nearest ECHS Polyclinic.
(b) As far as possible, avail treatment in an ECHS empanelled hospital as
it ensures cashless treatment, thus avoiding financial burden on the
(c) Wherever possible, proceed to the empanelled hospital only once the
OIC Polyclinic has spoken to the empanelled hospital concerned and obtained
a confirmation that a bed is available if admission is required.
(d) If the empanelled hospital demands any cash from the beneficiary,
bring it to the notice of the OIC Polyclinic and the undersigned, so that
necessary action can be taken to resolve it immediately.
(e) If the beneficiary wants any planned treatment to be carried out in a
non-empanelled hospital for any reason, then the following needs to be
obtained before the treatment commences:-
(i) Diagnosis of the treating doctor with an estimate of the cost of
(ii) Approval of the service specialist.
(iii) Approval of MD, ECHS.
(f) However, in case of an emergency, an ECHS beneficiary can go to any hospital and get treated. The nearest Polyclinic should be informed within 48 hours so that necessary Emergency Information Report can be raised. Conditions that can be considered as emergency have already been elaborated in the ECHS policy letters uploaded on our website.
I do agree that non-availability of medicines has been a problem in
ECHS. ECHS has to obtain all its medicines through the Armed Forces Medical Services and despite our best efforts, there are delays as AFMSDs and SEMOs of MHs have to follow the Defence Procurement procedures for procurement of medicines. However, whatever funds are required by the Armed Forces Medical Services for provision of medicines to ECHS Polyclinics are being provided by Central Org, ECHS to the office of DG AFMS. Concerted efforts are being made to improve the
compliance level of supply of medicines.
Some of the other benefits that have been recently granted to ECHS
beneficiaries are as under:-
(a) Travel by air in case of an emergency, if no other mode of transport
(b) Reimbursement of ambulance charges.
- Some of the other highlights are as under:-
(a) Over 120 new polyclinics have been operationalised over the last year
and a half and most of these are in remote areas.
(b) Revised scales of equipment for ECHS polyclinics has been issued by
the Govt and are being procured.
(c) All polyclinics have been sanctioned a generator each. .
(d) 10 Regional Centres have already gone on-line for bill processing.
This has speeded up processing of empanelled hospital bills as also brought in transparency.
(e) 117 hospitals have been empanelled in the last one year with ECHS.
Special attention is being given to Mumbai and Coimbatore.
May I also request our veterans not to spread false propaganda like the
one on a maximum ceiling of Rs 25,000/- for treatment in ECHS. There is no truth in this.
Health of the veterans is the concern of ECHS and so long as I am its
MD, it will be my endeavour to address each one personally. Please do make my mobile No 8527794678 known to everybody, Sir. It will also be nice if the veterans can mention their mobile No whenever they send a mail so that I can personally speak to them and redress their grievances.
Wishing all the veterans and their dependents the best of health.
Maj Gen J George